Client contextAnonymous example of organization and process.
The model customer is a service or operating company that uses many tools: CRM, ERP, accounting program, Excel sheets, forms, design system and CSV files. The data was available but distributed, each department had its own reports and its own KPI definitions.
The biggest problem was not the lack of data, but the lack of a consistent process of processing them. The data was found in reports from different locations, in different formats and with different frequencies, so reporting depended on people who knew the files, formulas and order of operations.