Scenario chatbot
Runs according to a planned conversation tree, buttons, forms and rules.
Good for: leads, reservations, surveys, forms, simple FAQChatbots and AI bots
Chatbots and AI bots
We implement chatbots for the website and Messenger, Telegram, WhatsApp, Discord and Slack bots that support repetitive communication.
We design chatbots and AI bots that take over the first line of contact, answer repetitive questions, qualify inquiries, collect data, arrange appointments, forward matters to the right people and integrate with CRM, email, calendar, ticketing system or knowledge base.
Service in brief
The bot is designed to solve a specific communication problem.
A chatbot or AI bot helps a company handle repetitive communications with customers, candidates, employees or users more quickly. It can run on a website, in instant messenger, or as part of a sales, customer service, reservation, ticketing or helpdesk process.
The bot can answer questions, collect data, qualify inquiries, arrange appointments, transfer cases to an employee, create leads in CRM, send notifications, handle forms and support the customer outside the team's working hours.
We do not implement the bot as an addition "because everyone has a chat". First, we determine whether the goal is more leads, faster response time, fewer repetitive questions, better appointments, sorting out requests or reducing the workload of the staff.
AI chatbot
Understands questions in natural language and can respond more flexibly than a script bot.
Good for: FAQ, customer service, introductory questions, knowledge baseMessenger bot
Works on Messenger, Telegram, WhatsApp, Discord, Slack or any other chat channel.
Good for: contact where there are customers or employeesAI agent
Can use company knowledge, tools, integrations and perform more complex tasks.
Good for: documents, CRM, research, company processes, knowledge baseMost often, we start with a simple conversation script and only later add AI, integrations and more advanced processes.
When does it make sense?
When repetitive communication slows down sales or service.
A chatbot makes the most sense when the company receives many similar questions, loses leads due to too slow a response, or the service team performs communication that can be organized and partially automated.
Repetitive questions
Customers ask for the same information regularly.
Slow response to leads
The inquiry waits in the inbox before it goes to the right person.
Incomplete queries
The salesperson must ask for basic data for the offer.
Manual reservations
Appointments are arranged by e-mail, telephone or messages.
Chaos in reports
Issues have no category, priority or owner.
No response after hours
The customer does not receive a response until the next business day.
Too many emails
The team responds manually to repetitive messages.
No data for valuation
Queries have no scope, term, or context.
No forwarding to CRM
A conversation does not create a lead, task or contact history.
Who is it for?
We design bots for sales, service, e-commerce, HR and communities.
Service companies
The bot helps collect inquiries, qualify customer needs, arrange consultations and forward the case to the right person.
interview form, initial quote, booking an appointment, transfer to the salespersonSales departments
The bot can replace a static contact form with a short sales conversation that collects context and organizes the lead.
lead qualification, clarifying questions, registration to CRM, follow-upCustomer service
The bot can take over repetitive questions, pre-classify issues and pass more difficult topics to the employee.
FAQ, case status, complaint, forwarding to a consultantE-commerce
The bot can help customers find a product, check order status, answer questions and collect tickets.
shipment status, payment, return, product recommendation, basketCommunities and instant messaging
The bot can run on Discord, Telegram, Slack or Messenger and automate communication in groups or teams.
notifications, FAQ, tickets, automatic roles, surveysHR and recruitment
The bot can answer candidates' questions, collect recruitment data and support employee onboarding.
Recruitment FAQ, candidate form, survey, onboardingChatbot / AI Botone conversation process, many possible channels
Applications
What can a chatbot do?
Lead
Lead chatbot
Entering the websiteNeedContact detailsQualificationCRM
- Channel
- Website or Messenger
- Data
- qualifying questions, contact details, consent to contact
More complete leads and faster sales response.
FAQ
FAQ chatbot
QuestionTopicAnswer from FAQContactHuman
- Channel
- Website, helpdesk or instant messenger
- Data
- list of questions, answers, rules for transferring to a human
Fewer repetitive questions for the team and faster responses for the customer.
Reservations
Meeting-booking chatbot
ServiceQuestionsDeadlineCalendarE-mail
- Channel
- Website, Messenger or WhatsApp
- Data
- services, available dates, qualification rules, calendar
Less manual scheduling and fewer calendar mistakes.
Estimation
Bot for pricing services
ScopeOptionCustomer dataRecommendationTeam
- Channel
- Website or CRM
- Data
- service variants, questions about the scope, data for the offer
Better queries and fewer conversations without basic data.
Helpdesk
Helpdesk bot
TicketCategoryPriorityTicketOwner
- Channel
- Helpdesk, website, Slack or email
- Data
- ticket categories, priorities, owners, SLA
Faster ordering of cases and better control of reports.
E-commerce
E-commerce bot
QuestionOrderFAQProductOperations
- Channel
- Shop, Messenger or WhatsApp
- Data
- Store FAQ, order statuses, returns, service path
Fewer repetitive questions about orders, payments, deliveries and returns.
Surveys
Survey and form bot
InvitationQuestionsRepliesRecordReport
- Channel
- Website, Messenger, Discord or Slack
- Data
- questions, consents, place of data recording, report
More data collected in a structured way.
Internal bot
Internal bot for the team
Employee questionKnowledge baseProcedureTicketTask
- Channel
- Slack, Discord, Teams-like panel or intranet
- Data
- knowledge base, procedures, links, reporting rules
Fewer repetitive questions and faster access to company information.
Lead chatbot
More complete leads and faster sales response.
Entering the websiteNeedContact detailsQualificationCRMNotification
FAQ chatbot
Fewer repetitive questions for the team and faster responses for the customer.
QuestionTopicAnswer from FAQContactHuman
Meeting-booking chatbot
Less manual scheduling and fewer calendar mistakes.
ServiceQuestionsDeadlineCalendarE-mail
Bot for pricing services
Better queries and fewer conversations without basic data.
ScopeOptionCustomer dataRecommendationTeam
Helpdesk bot
Faster ordering of cases and better control of reports.
TicketCategoryPriorityTicketOwnerStatus
E-commerce bot
Fewer repetitive questions about orders, payments, deliveries and returns.
QuestionOrderFAQProductOperations
Survey and form bot
More data collected in a structured way.
InvitationQuestionsRepliesRecordReportNotification
Internal bot for the team
Fewer repetitive questions and faster access to company information.
Employee questionKnowledge baseProcedureTicketTask
System
We design the bot as a controlled conversation process.
We determine when the bot should respond independently, when it should collect data, when it should transfer the matter to an employee and where the information should go after the conversation. We take into account conversation scenarios, user intentions, chat forms, FAQ database, integrations, conversation logs, consents and the possibility of development with AI.
The bot can run on a website, messenger, email, company panel, ticketing system or CRM. Most often, we integrate it with CRM, calendar, email, sheets, helpdesk, online store, knowledge base, AI tools and workflow automation.
- Website
- Messenger
- Telegram
- Discord
- Slack
- Scenarios
- Intentions
- FAQ
- AI
- Forms
- Escalation rules
- Consent
- Logs
- CRM
- Calendar
- Ticket
- Notification
- Report
- Task
- Human
Scripted, AI or hybrid?
Not every bot needs to use AI right away.
In many processes, the best effect is achieved by a scenario bot that asks specific questions and guides the user to the goal. It is worth adding AI where users ask questions in their own words and the answers can be based on a knowledge base.
| Bot type | Best for | Control | Flexibility | Risk of errors | Price | Recommendation |
|---|---|---|---|---|---|---|
| Script | forms, reservations, leads | high | medium | low | lower | The best start for repeatable processes. |
| AI | FAQ, knowledge base, questions in your own words | medium | high | medium | average+ | Good when content is organized and tested. |
| Hybrid | sales, service, helpdesk | high | high | controlled | average+ | Most often the best option for companies. |
Security and handoff
The bot should know when to hand over the issue to a human.
The bot should reduce the workload of the team, but should not pretend to be a human or make decisions that require the responsibility of a specialist. That's why we design clear escalation rules, information about the conversation with the bot, logging conversations, consents, scenario tests and limiting responses to the prepared knowledge base where necessary.
The bot can handle the first line of contact, but in difficult, sensitive or non-standard cases it should forward the conversation to an employee with the context and collected data.
Bot respondsCollects dataEvaluates the topicEnds or transfers the case
Automatic mode
FAQ, simple questions, reservations, surveys.
Handover mode
Complaints, individual valuations, sensitive data, difficult cases.
Packages and pricing
Select a bot scope that matches the target and channel.
Net prices. The final quote depends on the number of scenarios, channels, integrations, AI level, content quality, number of users and security requirements. The costs of chatbot platforms, AI models, hosting and external tools may be billed separately.
3-7 business daysfrom $500 net
Audit and bot design
For companies that want to implement a chatbot, but do not yet know what scenario, channel and scope will be best.
- analytical discussion
- identification of repetitive questions
- bot channel selection
- draft of the first scenario
- bot type recommendation
- integration recommendation
- assessment of risks and handover points to humans
- indicative implementation cost
1-2 weeksfrom $1,816 net
Chatbot Start
For companies that want to quickly implement a simple chatbot for a website or messenger.
- one channel, e.g. website or Messenger
- simple conversation script
- to several main conversation paths
- basic FAQ
- chat contact form
- email notification after call
- basic tests
- user manual
- 14 days of post-implementation support
2-4 weeksfrom $3,395 net
Chatbot Lead & Sales
For companies that want the bot to support sales, qualify inquiries and forward complete leads to the team.
- sales scenario
- qualifying questions
- segmentation of customer needs
- lead form
- automatic notifications
- writing to CRM or sheet
- basic follow-up
- transfer to merchant
- conversation testing
- 30 days of post-implementation support
3-6 weeksfrom $5,237 net
AI chatbot with knowledge base
For companies that want the bot to answer customer or employee questions based on FAQ, documents, procedures or knowledge base.
- knowledge base analysis
- preparing FAQ
- AI response configuration
- limiting responses to approved sources where technically possible
- conversation scenarios
- fallback to human
- call logging
- answer quality tests
- knowledge update instruction
- 30 days of post-implementation support
5-8 weeksfrom $7,868 net
Multi-channel bot
For companies that want to support communication across several channels, e.g. website, Messenger, WhatsApp, Telegram, Discord, Slack or email.
- multi-channel communication project
- several conversation channels
- shared or separate paths per channel
- integrations with CRM, calendar or ticketing system
- notifications to the team
- handover rules to human
- conversation logs
- usage report
- channel tests
- 45 days of post-implementation support
from 8 weeksfrom $13,132 net
System/Enterprise chatbot
For companies that need an extensive bot connected to multiple systems, knowledge base, CRM, helpdesk and reporting.
- full process analysis
- bot architecture
- multiple conversation scenarios
- many channels
- API integrations
- CRM, helpdesk, calendar, email or internal system
- knowledge base or AI
- administration panel
- logs and reports
- roles and permissions
- escalation handling
- technical tests
- administrator training
- documentation
ongoing supportfrom $395 net per month
Care and development
For companies that have a working bot and want to develop scenarios, FAQs, integrations and reporting.
- call monitoring
- log analysis
- improved scenarios
- FAQ development
- knowledge base update
- response tests
- minor integrations
- usage report
- consulting
- bot development recommendations
Net prices. The charts are for illustrative purposes only. Actual results depend on the process, the quality of the scenarios, the number of inquiries and the way the team works.
Package comparison
From conversation design to system bot.
| Package | Starting price | Time | Channels | AI | Integrations | CRM | Handoff | Support | Who it is for |
|---|---|---|---|---|---|---|---|---|---|
| Audit | $500 | 3-7 days | analysis | recommendation | no | no | recommendation | plan | companies before making a decision |
| Start | $1,816 | 1-2 weeks | 1 | optional | no | basic | 14 days | first chatbot | |
| Lead & Sales | $3,395 | 2-4 weeks | 1 | optional | CRM/arkusz | yes | yes | 30 days | sales |
| AI with a knowledge base | $5,237 | 3–6 weeks | 1 | yes | optional | optional | yes | 30 days | customer service |
| Multichannel | $7,868 | 5-8 weeks | several | optional | yes | yes | yes | 45 days | several channels |
| Enterprise | $13,132 | from 8 weeks | many | yes | multiple APIs | yes | yes | individual | larger companies |
| Support | $395/month | ongoing | as needed | development | as needed | as needed | yes | ongoing | working bot |
conversation complexity and number of integrationsestimated budget
The chart is indicative. The final price depends on channels, number of scenarios, integration, AI and security requirements.
Chatbot calculator
Which chatbot is right for your company?
This is a short quiz for the scope conversation. It does not calculate the price automatically, but helps you choose the right package.
Based on the answers, we will select the variant: Start, Lead & Sales, AI with knowledge base, Multi-channel or Enterprise.Get a recommendation
What does implementation look like?
Eight steps from bot goal to post-launch development.
1
Purpose
We determine whether the bot is to collect leads, answer FAQs, arrange appointments, handle requests or support e-commerce.
2
Scenarios
We write out conversation paths, questions, answers, forms, conditions and moments when the matter is transferred to a human being.
3
Channel
We select the implementation channel: website, Messenger, WhatsApp, Telegram, Discord, Slack, email, CRM or several channels.
4
Content
We create FAQs, messages, answers, qualifying questions, form content and a possible knowledge base for AI.
5
Build
We configure the bot, scenarios, forms, rules, notifications and forwarding logic to a human.
6
Integrations
We connect the bot with CRM, email, calendar, spreadsheet, ticketing system, knowledge base or other tools.
7
Testing
We test typical questions, incorrect answers, incomplete data, unusual user behavior and transfer to an employee.
8
Implementation
We launch the bot, train the team, analyze the first conversations and develop scenarios based on the data.
What do you receive?
What do you get in a chatbot project?
- a working chatbot or AI bot
- designed conversation scenarios
- channel configuration
- FAQ or knowledge base
- forms in chat
- integrations with selected systems
- forwarding to human
- notifications to the team
- conversation testing
- user manual
- development recommendations
- post-implementation support period
Effects and KPIs
A chatbot can shorten response time and organize the first line of contact.
We evaluate the bot not only by the number of conversations, but by whether it helps with sales, service, reservations, reports or FAQ.
Response time
shorter time from customer entry to first response
Completeness of leads
more queries with basic data
Repetitive questions
fewer manual replies on the same topics
Handover to team
matters go to the right person with the context of the conversation
Sample scenario
Example of the chatbot's impact on service time
The results are for illustration purposes only. The actual effect depends on the process, the quality of the script, the number of inquiries and the way the team works.
Monitoring
Chatbot dashboard
Sample conversations
How the bot collects context instead of sending an empty form.
Sales chatbot
I need automation in my company, but I don't know where to start.
I will help you gather basic information. Is it more about sales, documents, customer service or reporting?
The lead goes to CRM with the conversation context.FAQ chatbot
Do you work remotely?
Yes, we can implement implementations remotely. In the case of companies from Gliwice and Silesia, local meetings are also possible. Would you like to schedule a consultation?
The bot answers a repetitive question and leads to a CTA.Helpdesk bot
I cannot log in to the panel.
I have classified the report as an access issue. Is the problem related to the password, user account or a system error?
The bot creates a ticket with a category and forwards it to the team.I want a lead collection bot.
Sure. In which channel should it operate: website, Messenger, WhatsApp or several channels?
Website and CRM.
I will save the topic as a sales chatbot. Should we propose a consultation date?
Data collected
NameE-mailTopicBudgetDeadlineContact channelThe limits of automation
What should a chatbot not do without supervision?
The chatbot should facilitate communication, but should not automatically make decisions that require human responsibility, legal, tax, medical, financial interpretation or individual assessment of the situation.
In such cases, the bot should collect data, prepare the context and pass the matter to a human.
Can a bot handle the case automatically?
The bot should independently handle only those matters that are repeatable, well described and do not require human decisions. In other cases, the call should be transferred to the employee.
- question comes up often in customer service
- the answer is in the knowledge base or FAQ
- the process has clear rules and a simple course
- the case does not require an individual decision
- the risk of incorrect answer is low
- the case is individual or unusual
- applies to complaints, decisions or settlements
- requires a specialist or access to additional data
- the client explicitly requests human contact
- the answer may have financial, legal or image consequences
Channels and integrations
Top channels, tools and integrations.
Conversation channels
Places where a customer or employee can start contact with the bot.
WebsiteMessengerWhatsAppTelegramDiscordSlackE-mailCompany panel
Internal business systems
Tools to which the bot can forward a lead, ticket, appointment or conversation context.
CRMHelpdeskBooking systemOnline storeKnowledge baseGoogle SheetsExcel
Communication and calendars
Integrations useful for reservations, notifications and transferring the case to the team.
Google CalendarOutlook CalendarGmailOutlookEmail notifications
Automation and AI
Process layer that allows you to connect the conversation with further workflow.
AIFormsAPIWebhooksWorkflow automation
SmartCodeIT Chatbot Layerscenarios, AI, handoff, logs, integrations
WebsiteMessengerWhatsAppTelegramDiscordSlackCRMCalendarHelpdeskE-mailAIReportsWhy SmartCodeIT?
We combine conversation design, integration and bot operation control.
We don't deploy a bot just to make a chat window appear. We design the conversation so that the bot helps the client, collects the right data, relieves the team and forwards matters to the right people.
Purpose
The bot is designed to solve a specific problem, e.g. leads, FAQ, reservations or tickets.
Discussion
The scenario is designed so that the user can easily reach the goal.
Integrations
The bot can save data to CRM, calendar, email or ticketing system.
Control
The bot knows when to transfer the matter to a human.
Development
Once implemented, you can analyze conversations and improve scenarios.
Related paths
What is usually associated with chatbots?
FAQ
Frequently asked questions about chatbots and AI bots.
Costs, channels, AI, CRM, calendars, security, handover to human and post-deployment development.
How much does it cost to implement a chatbot?
The simplest implementations start from PLN 6,900 net. A sales or lead chatbot usually starts at PLN 12,900 net. AI chatbot with knowledge base starts from PLN 19,900 net. A multi-channel bot starts from PLN 29,900 net, and extensive system projects from PLN 49,900 net. Audit and bot design starts from PLN 1,900 net.
How long does it take to implement a chatbot?
A simple chatbot can be ready in 1-2 weeks. A sales or lead chatbot usually requires 2-4 weeks. An AI chatbot, omnichannel bot, or bot with integrations may require 3-8 weeks or more, depending on the scope.
How does a chatbot differ from an AI agent?
A chatbot usually supports a specific communication channel and guides the user through the conversation. AI-agent can be a broader tool that uses company knowledge, documents, CRM and integrations and supports more complex tasks. A chatbot can be part of an AI agent or a simpler communication solution.
Is a scripted chatbot or an AI chatbot better?
It depends on the goal. A scripted chatbot is better when the process is repeatable and requires a lot of control, e.g. form, booking, lead qualification. An AI chatbot works better when users ask questions in their own words and more response flexibility is needed.
Can a chatbot work on Messenger, WhatsApp, Telegram, Discord or Slack?
Yes. The bot can operate in one or several channels. The scope depends on the technical capabilities of a given channel, integration requirements and where customers or company employees actually communicate.
Can a chatbot be connected to CRM?
Yes. The bot can transfer data to CRM, create leads, add notes, set statuses or notify the salesperson. The scope of integration depends on CRM and the available API.
Can a chatbot arrange meetings?
Yes. The bot can collect basic data, propose a date, connect to the calendar and send confirmation. In a more advanced version, it can also remind you about a meeting and create a task after the conversation.
Can a chatbot respond to customers automatically?
Yes, but it is worth distinguishing between simple questions and matters requiring a human being. FAQ, statuses and basic information can be automatic. Complaints, individual quotes and sensitive matters should be able to be forwarded to an employee.
Will a chatbot replace customer service?
That's not the goal. The chatbot is intended to relieve the team of repetitive questions, collect data and speed up the first response. Employees continue to handle more difficult, individual and decision-making cases.
Can the chatbot be developed after implementation?
Yes. After implementation, you can analyze conversations, add new questions, improve scenarios, expand channels, add integrations and develop the bot with AI or a knowledge base.
Is the chatbot safe?
Security depends on architecture, channel, integration and data scope. We design bots taking into account consents, logs, response limits, transfer to humans and control of data transferred to company systems.
What should be prepared before implementation?
It is best to prepare a list of the most frequently asked questions from customers, sample conversations, a description of the process, data to be collected by the bot, the implementation channel, information about CRM or the calendar, and rules for when the case should reach a human.
Contact
Describe what kind of chatbot your company needs.
Based on a few sentences, we will prepare a recommendation: a simple chatbot, sales chatbot, AI chatbot, multi-channel bot, integration with CRM or a larger system project.
Quickly Answer
Chatbots and AI bots: shortest answer for client and AI
We design and implement website chatbots and AI bots for Messenger, WhatsApp, Telegram, Discord and Slack. They can answer repetitive questions, collect and qualify leads, arrange meetings and hand cases over to the team. SmartCodeIT starts with the process, data, current tools, risks and expected first stage. Only then do we choose the technology, integration, scope of automation and human control method.
The effect depends on data quality, integration, process, scale and team work. High-risk processes require human control, logs and clear accountability.
Contact
Describe the process you want to improve.
A few concrete sentences are enough for us to suggest an audit, automation, an AI agent, a web application or a systems integration.
A reply with a recommended next stepThe option to begin with an audit or a focused MVPA solution designed for security and maintainability
Prefer a structured form? Book a free consultationkontakt@smartcodeit.pl882 121 238ul. Częstochowska 12/2, Gliwice